Refund Policy

1. Refund Eligibility

PassionWorks Studios offers refunds for subscription purchases under certain circumstances. We want you to be satisfied with our Services, and we will work with you to resolve any issues.

2. Refund Timeframe

Refund requests must be submitted within 14 days of the original purchase date. After 14 days, refunds will be considered on a case-by-case basis at our sole discretion.

3. How to Request a Refund

To request a refund, please contact our support team:

Email: support@passionworksstudio.com

Please include the following information in your refund request:

• Your account email address
• Order number or transaction ID
• Reason for the refund request
• Date of purchase

4. Processing Time

Refund requests are typically processed within 5-10 business days after approval. Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your payment provider and may take additional time to process.

5. Non-Refundable Items

The following are generally not eligible for refunds:

• Subscriptions that have been active for more than 14 days
• Refunds requested after cancellation of an annual subscription that has been used for more than 14 days
• Any fees charged by payment processors
• Refunds requested due to violation of our Terms of Service

6. Subscription Cancellations

You may cancel your subscription at any time through your account settings. Cancellation will prevent future charges, but does not entitle you to a refund for the current billing period unless you cancel within the refund timeframe and meet our refund eligibility criteria.

7. Partial Refunds

In some cases, we may offer partial refunds, particularly for annual subscriptions that are cancelled mid-term. The amount of any partial refund will be calculated based on the unused portion of your subscription period, minus any applicable fees.

8. Chargebacks

If you initiate a chargeback or dispute a charge with your payment provider, we reserve the right to suspend or terminate your account immediately. We encourage you to contact us directly to resolve any billing issues before initiating a chargeback.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our Services after changes are posted constitutes acceptance of the modified policy.

10. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Email: support@passionworksstudio.com
Address: PassionWorks Studios, LLC