Refund Policy

Important: Paddle as Merchant of Record

Our order and payment processing is conducted by our online reseller, Paddle.com Market Ltd. ("Paddle"). Paddle is the Merchant of Record for all orders, provides customer service, and handles returns and refunds on our behalf.

When you purchase a subscription to PassionWorks Studios products, your payment is made to Paddle and is subject to Paddle's Checkout Buyer Terms and Conditions, including Paddle's own refund and chargeback policies. Nothing in this Refund Policy limits your statutory rights as a consumer or Paddle's rights under those terms.

1. Refund Eligibility

PassionWorks Studios wants you to be satisfied with our Services and will work with you to resolve any issues.

You may be eligible for a refund for subscription purchases where:

• You contact us or Paddle within the refund timeframe set out in Section 2; and
• Your request complies with this Refund Policy, Paddle's Checkout Buyer Terms, and applicable law.

All refunds are processed by Paddle and are ultimately subject to Paddle's approval and technical limitations (for example, payment method–specific time limits for processing refunds).

2. Refund Timeframe

Standard window: Refund requests must be submitted within 14 days of the original purchase date.

After 14 days: Refunds requested after 14 days are not guaranteed and, where possible, may be considered on a case-by-case basis at the discretion of PassionWorks Studios and Paddle, subject to Paddle's refund capabilities and applicable law.

If Paddle is unable to process a refund to the original payment method due to payment-network limits (for example, time limits for card or PayPal refunds), we may, where appropriate, offer an alternative remedy such as account credits instead.

3. How to Request a Refund

To request a refund, you can either contact us or Paddle:

4. Processing Time

Once your refund request is approved and submitted to Paddle:

• Paddle typically processes card refunds within 3–5 working days, and
• PayPal refunds typically re-appear within around 48 hours,

though your bank or payment provider may take additional time to post the funds to your account.

In most cases, refunds will be issued to the original payment method used for the purchase, subject to Paddle's technical and payment-network limitations.

5. Non-Refundable Items

Unless required by applicable law or by Paddle's own policies, the following are generally not eligible for refunds:

• Subscriptions that have been active for more than 14 days
• Refunds requested after cancellation of an annual subscription that has been used for more than 14 days
• Amounts relating to third-party banking or transfer fees charged by your bank or payment provider (for example, currency conversion or wire fees)
• Refunds requested due to violation of our Terms of Service

Nothing in this section prevents Paddle from granting a refund where required by law or by Paddle's Buyer Terms.

6. Subscription Cancellations

You may cancel your subscription at any time through your account settings or via the Paddle "Manage Subscription" link in your receipt email.

Cancellation will prevent future charges.

Cancellation does not automatically entitle you to a refund for the current billing period unless you:

• Cancel within the 14-day refund timeframe, and
• Meet the eligibility criteria in this Refund Policy and Paddle's Buyer Terms.

After cancellation, your access will typically continue until the end of the current billing period unless a refund results in immediate downgrade or termination.

7. Partial Refunds

In some cases, we or Paddle may offer partial refunds, particularly for annual subscriptions cancelled mid-term. Any partial refund:

• Will generally be calculated based on the unused portion of your subscription period,
• May take into account any promotional pricing, discounts, or free periods you received, and
• May be reduced by any non-refundable third-party charges or fees where allowed by law.

All partial refunds are processed by Paddle as adjustments to the original transaction.

8. Chargebacks

If you initiate a chargeback or dispute a charge directly with your bank or payment provider:

• Paddle, as Merchant of Record, will handle the chargeback process and may apply chargeback fees to our seller account.
• We reserve the right to suspend or terminate your access to the Services while the dispute is pending and/or if the chargeback is resolved in our favor.

We strongly encourage you to contact PassionWorks Studios or Paddle before initiating a chargeback so we can review your case and, where appropriate, process a refund or other resolution under this Refund Policy and Paddle's terms.

9. Changes to This Policy

We may update or modify this Refund Policy from time to time.

Changes will be effective upon posting on this page unless otherwise stated.

Your continued use of our Services after changes are posted constitutes acceptance of the revised policy.

If required by Paddle, we may also update this policy to remain consistent with Paddle's terms and policies for sellers and buyers.

10. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Email: support@passionworksstudio.com
Address: PassionWorks Studios, LLC, [insert full mailing address]

For questions specifically about payment processing, receipts, or refund status after approval, you may also contact Paddle Support using the details provided in your Paddle receipt or at paddle.net.